I. Customer service acceptance channels
• Service hotline: 021-53081988
• Customer service email: aftersales@stone-Deutsche.com
2. Steen Electronic Service Center, Germany
Current Service Contents
POTS
• Cleaning of stainless steel pot
• lid correction
• Glue handle repair
• Pressure cooker body handle and auxiliary handle replacement
Stainless steel cutter
• Sharpening (non-serrated knife)
• Necessary maintenance of back and handle
Nail art
• Replace the spring of ear and nose hair trimmer
• The razor should be returned to the factory for sharpening
Kitchen shears
• Sharpening blade
• Nut repair
Special instructions
POTS
• Aluminum POTS, coated POTS and STAUB/Fontignac cast iron POTS are not included in the cleaning service
• Steon stainless steel POTS and pans purchased from relevant channels shall not provide cleaning service in principle
• Non-Steon stainless steel POTS and pans shall not provide cleaning service in principle.
Special circumstances should be confirmed by the store manager/manager.
The charge rate is 50 yuan per piece
Nail art
• Nail clippers and nail clippers do not provide blade sharpening service temporarily
Stainless steel cutter
• Serrate knives (including: bread knives, steak knives juicy fruit knives) do not provide blade sharpening service
• Foreign knives purchased from relevant channels do not provide blade sharpening service
• Feston stainless steel knives do not provide blade sharpening service in principle.
Special circumstances should be confirmed by the store manager/manager.
The charge rate is 50 yuan per piece
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