After-sales service

I. Customer service acceptance channels

• Service hotline: 021-53081988

• Customer service email: aftersales@stone-Deutsche.com


2. Steen Electronic Service Center, Germany

Current Service Contents

POTS

• Cleaning of stainless steel pot

• lid correction

• Glue handle repair

• Pressure cooker body handle and auxiliary handle replacement

Stainless steel cutter

• Sharpening (non-serrated knife)

• Necessary maintenance of back and handle


Nail art

• Replace the spring of ear and nose hair trimmer

• The razor should be returned to the factory for sharpening

Kitchen shears


• Sharpening blade

• Nut repair

Special instructions


POTS

• Aluminum POTS, coated POTS and STAUB/Fontignac cast iron POTS are not included in the cleaning service

• Steon stainless steel POTS and pans purchased from relevant channels shall not provide cleaning service in principle

• Non-Steon stainless steel POTS and pans shall not provide cleaning service in principle.


Special circumstances should be confirmed by the store manager/manager.

The charge rate is 50 yuan per piece

Nail art

• Nail clippers and nail clippers do not provide blade sharpening service temporarily

Stainless steel cutter

• Serrate knives (including: bread knives, steak knives juicy fruit knives) do not provide blade sharpening service

• Foreign knives purchased from relevant channels do not provide blade sharpening service

• Feston stainless steel knives do not provide blade sharpening service in principle.

Special circumstances should be confirmed by the store manager/manager.

The charge rate is 50 yuan per piece

Imported stainless steel forging Has many patented technologies Won China's top ten manicure and beauty tool brands and China's top ten hardware and kitchenware brands
Service Guarantee  
Genuine guarantee 7 days return Return shipping customer service
Service Guarantee  
Genuine guarantee 7 days return Return shipping customer service
Service Guarantee  
Genuine guarantee 7 days return Return shipping customer service