司顿电子

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企业招聘

Customer service

Graphic Design

Operation director

Role title：Customer service

Location：Shanghai
Report to：Store Manager
Budget：4500~8500

Job Description： 1. Received customers, answered questions, facilitated transactions and obtained orders through various e-commerce platform tools. 2. Responsible for answering, following up and giving feedback to customers for consultation; proficient in the backstage operation of the store, dealing with orders, timely and accurately revising notes, following up orders and solving general complaints after sales and logistics follow-up. 3. Familiar with the company's products and processes after training, able to effectively recommend and answer for different customers 4. Have a clear understanding of the latest promotional activities, timely remind customers and remark their special requirements, timely communicate to avoid mistakes; 5. Monitored the assessment scores of service indicators of each platform and handled abnormal situations timely 6. Customer invoice processing 8. Coordinate procurement, product and logistics departments to implement group purchase and channel customer orders. 9. Deal with customer after-sales problems.

Requirements：

1. More than one year's customer service experience on Tmall, pinduoduo or jd platforms. 2. Flexible in mind, able to communicate with more than one person online at the same time, warm to others, good sense of service, patient and meticulous in work! 3. Good computer skills, fast typing speed, familiar with office software and network tools. 4. Able to work on two shifts 5. Proficient in Excel and have certain e-commerce product picture processing ability is preferred

Role title：Graphic Design/Internship

Location：Shanghai

Report to：General manager

Job Description： 1. Responsible for product shooting and post-production finishing, typesetting and production of pictures 2. Matting, toning and finishing the pictures of products and models; 3. Responsible for the design of various posters, including promotion posters, activity posters and promotion posters, and completed the work with both quality and quantity guaranteed; 4. Design and decoration of various pages of the shop; 5. Strong design skills, able to independently complete graphic creativity and design; 6. Take the white background picture.

Requirements：

1. Graphic design, art, photography and other related majors; At least 1 year experience in e-commerce graphic design 2. Proficient in AI, Photoshop, Flash and other image processing software; Familiar with picture format requirements of e-commerce platforms 3. Photography skills are preferred; 4. Strong design skills, able to independently complete graphic creativity and design; 5. Good aesthetic and communication skills; industrial product design foundation is preferred.

Role title：Operation director

Location：Shanghai

Report to：General manager of eCommerce sector

Job Description： 1. Responsible for the overall operation plan, marketing and promotion of Tmall official flagship store; 2. Cooperated with the product department to develop the store product planning, product building and store hot style; 3. Collected store operation data and market information, analyzed daily operation situation and statistical data, explored hidden internal problems, put forward targeted solutions, and continuously optimized operation quality; 4. According to the promotion expense budget, make promotion plans for in-store through train and Taobao.com, and implement promotion plans. 5. Organized and planned various in-store activities and signed up for Tmall official activities 6. Responsible for monitoring the performance of customer service and warehouse logistics indicators, and timely intervening and correcting. 7. Summarize, report and plan store data on a monthly, quarterly and annual basis. 8. Manage and maintain product files

Requirements：

1. College degree or above, more than 5 years of e-commerce experience, familiar with B2C and O2O models, able to skillfully use various tools of mainstream e-commerce platforms. 2. Familiar with the Internet and e-commerce platform, familiar with the promotion methods and channels of Taobao, and effective use of Taobao marketing tools to plan promotional activities; 3. Proficient in various new functions of network promotion, able to promote and promote company websites on various websites, with successful experience in website promotion; 4. Strong sense of teamwork and sense of responsibility, proactive in work, strong communication and coordination skills and executive ability; 5. Familiar with Excel data processing function, able to independently analyze daily, weekly and monthly store operation status, and make targeted decisions and solutions; 6. Experience in operating stores with annual sales of more than 20 million yuan is preferred 7. Those who have operated "home life, contouring category" are preferred

Imported stainless steel forging Has many patented technologies Won China's top ten manicure and beauty tool brands and China's top ten hardware and kitchenware brands

Service Guarantee

Genuine guarantee 7 days return Return shipping customer service

Service Guarantee

Genuine guarantee 7 days return Return shipping customer service

Service Guarantee

Genuine guarantee 7 days return Return shipping customer service